Shipping Policy

At Floro’s Mercantile, we are committed to providing a seamless shopping experience from checkout to delivery.

Processing Time

Orders are typically processed within 1–3 business days after purchase. Orders placed on weekends or holidays will begin processing on the next business day.

During new collection launches, sales, or holiday periods, processing times may be slightly extended.

Shipping Methods & Delivery

We currently ship within the United States using trusted carriers such as USPS, UPS, and FedEx.

Estimated delivery times vary based on the shipping method selected at checkout and your delivery location. Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Local Pickup

Local pickup is available for customers near our Glens Falls location. Customers selecting local pickup at checkout will receive an email notification once their order is ready.

Please wait for your pickup confirmation before arriving at the store.

Incorrect Shipping Information

Floro’s Mercantile is not responsible for orders shipped to incorrectly entered addresses provided at checkout. Please review all shipping details carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at hello@florosmercantile.com. While we will do our best to assist, we cannot guarantee address changes once an order has been processed or shipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Floro’s Mercantile is not responsible for lost or stolen packages. If you experience an issue with delivery, we recommend contacting the carrier directly to file a claim.

Questions

For any shipping-related questions, please contact us at hello@florosmercantile.com or visit us in store at Floro’s Mercantile.